Reimagining Wealth Management with eMACH: Crafting Superior Customer Experiences through Hyper-Personalization with Headless APIs

Headless Implementation

Core Backend Engine

Relationship Manager Office:

Comprehensive Dashboards: Tools and dashboards that empower Relationship Managers (RMs) to deliver exceptional service by providing real-time insights and analytics.

Client Management: Streamlined processes managing client portfolios, and executing orders with precision and reliability.

Operations Office:

Operational Efficiency: Automated and efficient handling of various back-office functions, including transaction processing, customized reports and compliance.

Data Management: Robust data management systems that ensure accuracy, security, and real-time availability of critical information.

Scalability and Efficiency

Robust Back-End Infrastructure: System seamlessly can handle up to 2.5 million customers, 700 million transactions, and 350 million price records. Event-triggered computations combined with autoscaling made handling large volumes effortless. The architecture is designed to scale seamlessly as the client base grows.

Efficient Operations: The architecture facilitated on the fly computations enabling faster implementation. This reduced the need for recomputation or corrections, maintaining operational excellence and reducing overhead costs.

Prospect Management: Optimized conversion of prospects into customers with streamlined onboarding processes, with tracking and analytics to monitor conversion rates and enhance sales efficiency.

Campaign Management: Comprehensive campaign management including campaign definition, target audience creation using lead rule setup, multi-channel execution and tracking the status of leads in real time for optimal results.

Customer Onboarding: Ensured a seamless onboarding experience to enhance client satisfaction and retention from the very start of their journey.

Risk Profiling: Sophisticated risk assessment tools with customizable questionnaires, real-time scoring and model portfolio recommendations to provide accurate and tailored risk profiles for each client.

Order Management: Simplified and optimized order process post product selection with automated order routing and payment processing. Comprehensive Order Book for precise order tracking and ensuring full regulatory compliance.

Baskets: Baskets are expertly curated investment portfolios tailored to meet specific investment goals or to facilitate theme-based investments. They include a varied spectrum of securities, such as stocks, bonds, Portfolio Management Schemes (PMS), and Alternative Investment Funds (AIF). These baskets can also be customized by users, providing the ability to create Private Baskets that cater to unique investment preferences.

Reconciliation: Automated reconciliation processes for trades, holdings and trail fee with provision for threshold maintenance ensuring accuracy, reducing manual errors and maintaining regulatory compliance.

Real-Time Portfolio Analytics: Advanced analytics to provide clients with deep insights into their portfolios. The architecture enables multifaceted insights into portfolios, facilitating informed decision-making in dynamic market conditions. Clients can see the impact of specific Multi-level Portfolio Analytics: Customer, Portfolio, Asset, Sub Asset, Product, Category, Security etc.

RM and Supervisor Dashboards: Tools and dashboards to support Relationship Managers (RMs) and Supervisors in delivering exceptional service. These dashboards facilitate better client interactions and efficient management.

Customer Statement and MIS Reports : Detailed Customer Statements covering Portfolio and Benchmark Performance, Look Through Analysis, Holdings, Transactions, Ageing Statement, Capital Gains, Grandfathering and 50+ MIS Reports ensuring access to thorough and transparent information.